Returns Information

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, www.The-Security-Store.co.uk will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date.


General Guidelines

To qualify for return all products require a Return Authorization (RA) Number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at The-Security-Store.co.uk sole discretion.


Manufacturer and Supplier Restrictions

Some manufacturers have implemented returns restrictions that prevent The-Security-Store.co.uk from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please check the item listing on our website to determine if special return policies are applicable to your products. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 30 days of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or suppliers contact information in your product manual, in the item listing or on the manufacturer's website.



Return Procedure


All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return The-Security-Store.co.uk reserves the right to charge a restocking fee up to 25% at The-Security-Store’s sole discretion. Return processing may take up to 5 business days from the time your product is received.


Inspection Criteria


• Products must be in the original manufacturers packaging, and shipped securely
• Products must be complete with any standard certification labels (UL listing,
capacity, brand name, UPC code) originally placed and not tampered with.
• Product serial number, or any similar identification numbers, must match the serial
number on the package.
• Products must be free from damage of any type, including, but not limited to
dents, scratches, cracks, abuse, defacement or indication of removed
screws/fasteners or seals.
• Products so labelled with a security seal, must have the seal intact and not
tampered with. .


Return Shipping

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. The-Security-Store.co.uk shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable.